Grid Clash

Support

Grid Clash 1.1.0 · com.aidribblers.gridclash

Email us at support@aidribblers.com. We read everything. To get a useful answer first time, include your device model, your Android version, and what you were doing when it went wrong.

Common questions

I watched a rewarded ad and did not get the reward.A reward only pays out when the ad reports that it finished. If the ad was closed early, or the connection dropped part-way, Google does not report a completion and the game has nothing to pay out from. Try again on a stable connection. If it keeps happening, write to us with your device model and Android version.
My progress is gone.Progress is stored only on your device, inside the app's private storage. It is deleted if you uninstall the app, clear its data, or use Settings → Reset progress. There is no account and no cloud backup, so we cannot restore it — and neither can we see it. This is the trade for a game that needs no sign-in.
How do I turn off the timers?Settings → No timed levels. Timed levels convert to a move budget instead. Forgiving lives is on by default, so losing a level costs you nothing.
I am colour-blind. Can I still tell the gems apart?Yes. Turn on Colour-blind marks in Settings and every gem colour carries a distinct shape as well as a hue. There is also Reduced motion, a one-handed layout, larger touch targets and a spoken board readout for screen readers.
A level looks impossible.Some are meant to be — sixteen levels are flagged GAUNTLET in the level briefing, and are pitched above what skill alone reaches, so bring a booster. For anything else, lose the level and the game will tell you whether it was still winnable and which move you missed. If it says the board was gone, it was.
Where are the Daily Nightmare, the Gauntlet and the Mastery Map?In Modes, once you have earned them. The Daily Nightmare — one hard board a week — opens when you reach level 101. The Gauntlet and the Mastery Map are about the second campaign, so they open when you clear level 200; until then they show as locked.
How do I change my choice about personalised ads?If you are in the European Economic Area, the UK or Switzerland, the game asks with Google's consent form before showing any ad. To change your answer later, open Settings → Ad privacy. Elsewhere, ad personalisation is controlled in Android Settings → Privacy → Ads. See the Privacy Policy.
Does the game work offline?Completely. The only thing that needs a connection is an ad. Everything else — the campaign, the daily board, the weekly Nightmare, the tower, the puzzles — runs with the device in airplane mode.
Is there any way to pay to remove the ads?Not at the moment. The game has no in-app purchases at all. Interstitial ads are capped hard: never before level 4, and never within three minutes of the last one.
How do I delete everything the game has stored?Settings → Reset progress inside the game, or uninstall it. Both remove the profile completely. We hold no copy of it — see the Privacy Policy.

Reporting a bug

Send us the following and we can usually reproduce it:

If a specific board misbehaved, the Share button on the result screen produces a code that carries the exact board and your moves. Paste that into the email and we can replay precisely what you saw.

Reporting an ad

We do not choose which ads Google serves. If one is inappropriate, misleading or will not close, send us a screenshot and the approximate time and we will report it to AdMob.

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